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Privacy Policy

Last updated: January 17, 2026

At Miles, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, and social media handles when you sign up.
  • Saved Content: Links, images, videos, text, and other content you save through Miles via direct messages or other sharing methods.
  • Usage Intent: Information about how you plan to use Miles, collected during onboarding.

Information We Collect Automatically

  • Usage Data: How you interact with the Service, including features used, content viewed, and time spent.
  • Device Information: Device type, operating system, browser type, and IP address.
  • Social Media Interactions: When you share content via Instagram, X/Twitter, or WhatsApp DMs to Miles.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Miles service.
  • Process and organize your saved content.
  • Personalize your experience with AI-powered content recommendations.
  • Communicate with you about your account, updates, and new features.
  • Analyze usage patterns to improve our service.
  • Detect, prevent, and address technical issues and security threats.

3. Data Security

Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption (AES-256).
No Selling: We do NOT sell your personal data to advertisers or third parties.
Access Controls: We implement strict access controls to limit who can access your data internally.

4. AI and Third-Party Services

Miles uses artificial intelligence to personalize your experience and curate content. We may use third-party AI services (such as OpenAI, Anthropic, or similar providers) to process your content for features like summarization and recommendations.

Important: We use enterprise-grade APIs that do not train their models on your data. Your content is processed only to provide you with the requested service and is not used to improve third-party AI models.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who help us operate the Service (e.g., cloud hosting, analytics).
  • Legal Requirements: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).

6. Data Retention and Deletion

You have full control over your data. You can request a full data export or deletion of your account at any time through your account settings or by contacting us at privacy@trymiles.ai.

Upon deletion request, your personal data is removed from our active databases within 48 hours. Some data may be retained in backups for up to 30 days for security and recovery purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request your data in a portable format.
  • Opt-Out: Opt out of certain data processing activities.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

9. Children's Privacy

Miles is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@trymiles.ai
Privacy Officer: Miles Privacy Team